Truth-seeking AI
for customer
feedback
Stop forcing feedback into categories. Start discovering insights you never knew existed.
The $10B feedback
industry runs on
outdated systems
Rich intelligence reduced to meaningless data
Rich Intelligence
What customers tell you
Bathroom out of soap again. This is the third Thursday in a row. Monday and Tuesday it's always stocked, but by Thursday there's nothing left.
No paper towels, no soap, trash overflowing. Happens every Wednesday and Thursday. Why do supplies always run out mid-week?
I've been tracking this - bathroom is perfect Monday/Tuesday, completely out of supplies by Thursday every single week. What's the pattern here?
Bathroom was spotless this morning, now completely out of paper towels and soap by lunch. Only happens mid-week, never on weekends.
Same problem every Thursday - no cleaning supplies. The cleaner is here doing their job but has nothing to work with. Why do we run out every week?
Degraded Output
What legacy systems produce
"Bathroom cleanliness needs improvement"
"Facility maintenance concerns"
Zero Actionable Intelligence
You know WHAT happened, but not WHY.
WHY DO SUPPLIES RUN OUT MID-WEEK?
WHY PERFECT MONDAY, EMPTY THURSDAY?
WHY ONLY WEEKDAYS, NOT WEEKENDS?
WHAT'S THE ROOT CAUSE?
Poth asks these WHY questions
Then automatically generates and tests hypotheses from the feedback to find the root cause
How Poth
actually works
Watch it discover root causes automatically
Customer Feedback
User complaints & reports
Employee Schedules
Shift times & assignments
Inventory Records
Stock levels & consumption
Supplier Deliveries
Order & shipment tracking
Poth Intelligence
Cross-references all data sources to generate & test hypotheses
Employee not following schedule?
✓ Employee clocked in 7:00 AM every weekday
✓ Cleaning logs show completion by 8:30 AM
Rejected - Employee following schedule
Cleaning materials insufficient?
⚠ Supply orders placed but deliveries delayed
⚠ Inventory shows shortages mid-week
Partially Correct - But WHY are materials insufficient?
Wholesaler delivery delays
✓ Wholesaler switched carriers 3 weeks ago
✓ New carrier has avg 2.5 day delay
✓ Complaints started exactly 3 weeks ago
✓ Weekend orders arrive Tuesday, run out Thursday
✓ Root Cause Validated
Wholesaler's new shipping carrier causes mid-week supply gaps. Solution: Switch to bi-weekly delivery schedule or change wholesaler.
Statistical Confidence
p < 0.001
Time to Discovery
47 sec
Traditional surveys would have stopped at "bathroom cleanliness needs improvement"
Poth found the actual root cause in under a minute
Ready to find
the truth?
See how Poth can transform your feedback into actionable intelligence